Return & Refund Policy

At La Vela Candle Studio, each product is carefully handcrafted in small batches. Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds.

Processing & Shipping

All orders have a 5–7 business day processing time before shipping. Processing time does not include weekends, holidays, or carrier transit time.

Once your order has shipped, you will receive tracking information when available. Shipping and delivery times are determined by the carrier and are separate from our processing time.

Please double-check your shipping address before completing your order. La Vela Candle Studio is not responsible for delays caused by the shipping carrier or incorrect addresses provided at checkout.

Damaged or Incorrect Orders

We carefully inspect and package each order before it leaves our studio. If your order arrives damaged or you receive an incorrect item, please contact us at lavelacandlestudio@gmail.com within 5 days of delivery.  

Please include your order number along with photos of the damaged or incorrect item and its packaging. Once reviewed, we will work with you to provide an appropriate resolution, which may include a replacement.

Fragrance Preference

Fragrance is personal, and scent preferences vary. We are unable to offer returns, exchanges, or refunds based on fragrance preference. We encourage you to review fragrance descriptions carefully before purchasing.

Market & Local Pickup Purchases

Our all sales final policy also applies to purchases made at farmers markets, pop-ups, local events, and through local pickup.

Order Cancellations

Orders cannot be canceled once they have been processed or prepared for fulfillment.

If you have a concern with your order, please contact La Vela Candle Studio through our website. We appreciate your understanding and your support of our small business.

La Vela Candle Studio
Hand-poured in small batches with care.